Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do. 

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done. 

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.  

What you will be doing

The Inside Technical Support Specialist will be based out of the Automation Group and will be responsible for providing customers technical and commercial support for all Automation products and services. Mainly Rockwell Automation but not limited to other third-party Automation products or services.

TECHNICAL ACTIVITIES

Provide customer quotations and system configurations or bills of material as required.

Provide sales and technical support for and Rockwell Automation products and service solution including and not limited PLCs, Drives, Operator Interfaces, Motion Controllers, and software (Servers, Logic, Process, Visualization and Information).

Knowledge of Process Control Instrumentation and Control valves

Ability to read and understand technical information ex. Wiring diagrams, PID drawings, Single line drawings

Strong commination skills dealing with Technical Engineering customers and procurement personnel   

Utilize tools such as JD Edwards, SAP, Seismic, I.A.B and other technical documents to address customers questions and assist with Automation solutions

Provide support for the Automation Account Specialists, Industrial Account Managers and Automation support for Branches.

Scheduling service tech from Vendors or Gerrie Technicians

Provide exception customer experience 

Assisting Rockwell branch Sales resources

Coordinate Repair & Exchange of defective Automation Products

PROBLEM SOLVING

Suggest alternate solutions when product availability is inadequate

Be able to recommend creative solutions to various issues that may arise.

CUSTOMER SERVICE/COMMUNICATION

Communicate technical information effectively written or verbally

Communicate clearly and concisely both orally and in writing. 

Establish and maintain positive collaborative relationships with vendors and service providers. 

TEAMWORK AND COLLABORATION

Create and maintain a team atmosphere and ensure employee concerns are resolved promptly.  

QUALITY

Understand and adhere to ISO policies and procedures. 

Perform continuous evaluation, development and execution of policies and programs

PERSONAL DEVELOPMENT 

Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills. 

Participates on committees and special projects as requested. 

Participates in Technical and Business Training. 

Self-pace ongoing product and services offering training

Product and Service offering knowledge

What you bring to the table

Minimum graduate of a 2-year technician or 3 year electrical/electronic/computer technology or Engineering program which emphasizes automation and control systems or equivalent

Some experience with Sales or Customer Service.

A working knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint and Access) is required

Previous technical sales would be an asset

Sound knowledge of Automation solutions, process, Information systems and service solutions

Don’t have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better. 

We believe in taking care of our people

Major medical + dental coverage for yourself and your dependents (flex plan options available) 

Employee Assistance Program 

Global travel coverage 

Pension plan with contribution matching 

Training, development and career growth opportunities  

Tuition re-imbursement program 

Promote from within culture 

A diverse and inclusive workplace 

Caring and nurturing environment 

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful 

*Flexible interview options are available!