Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry. 

Culture

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do. 

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done. 

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.  

What you will be doing

Contact customers to recover overdue payments, resolve disputes, negotiate payment plans, manage processing payments and identify possible risk accounts for collectability. Maintain detailed records and build relationships internally and externally, with a customer service focused mindset.  

COLLECTION ANALYST ACTIVITES

Review portfolio of accounts and contact customers to arrange payment.

Maintain account records of collection activity and disputes for resolution. Work with internal and external customers to identify and resolve.

Releasing CL’s (credit holds) – release daily orders on hold and address either payment or request credit limit increase.

Responsible for a monthly report of branch issues and accounts on hold for management.

Legal files—gather the information required to move forward with a claim.

Process Payments for money received.

Charge cards-- process daily requests.

Write offs—prepare files with notes.

CUSTOMER SERVICE/ COMMUNICATION

Customer contact – be the liaison between the customer and sales for any issues that are keeping our customer from making their remittance in a timely manner. 

TEAMWORK AND COLLABORATION

Create and maintain a team atmosphere and ensure employee concerns are resolved promptly. 

QUALITY 

Understand and adhere to ISO policies and procedures.

Perform continuous evaluation, development and execution of policies and programs.

PERSONAL DEVELOPMENT 

Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills. 

Participates on committees and special projects as requested.

What you bring to the table

High School graduate – College diploma in accounting preferred.

 2 + years of B2B Collection experience within a multiple location environment.

Don't have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.

We believe in taking care of our people

Major medical + dental coverage for yourself and your dependents (flex plan options available) 

Employee Assistance Program 

Global travel coverage 

Pension plan with contribution matching 

Training, development, and career growth opportunities  

Tuition re-imbursement program 

Promote from within culture

A diverse and inclusive workplace

Caring and nurturing environment 

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!

*Flexible interview options are available!